aces58 Privacy Policy – How We Protect Your Data

01Who we are

aces58 is an online gaming and sports betting platform operated for eligible adult players in the Philippines. When this policy refers to "aces58", "we", "us" or "our", it means the entity operating the aces58 website and all associated services reachable through aces58.com.

aces58 acts as the data controller for the personal information you provide when registering, verifying your identity, depositing, placing bets, playing games or contacting support. For specific processing activities — for example, payment verification carried out by a third-party payment processor — that partner may act as a separate or joint controller under their own published privacy terms.

If you have any privacy-related questions or want to exercise a right, the best first step is to email support@aces58.com with a clear description of your request. We will reply within a reasonable timeframe.

02Data we collect

The information aces58 collects falls into several categories depending on how you interact with the platform.

aces58 does not intentionally collect sensitive categories of personal data — such as health information, religious beliefs, political opinions or biometric data — unless a legal obligation specifically requires it. Age and identity checks do involve reviewing a government-issued document, but only to confirm eligibility and identity.

03Why we collect and use your data

Every category of personal data that aces58 collects has a defined purpose. We do not collect data speculatively. The main reasons for processing your information are:

• Account registration and verification – to confirm that you are eligible, create a secure login and prevent duplicate or fraudulent accounts on the aces58 platform.
• Age and identity checks – to confirm that you are 18 or older and to verify the identity behind transactions, which is required under anti-money laundering obligations.
• Processing deposits and withdrawals – to match payment instructions, carry out transactions correctly using GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, Visa or Mastercard, and comply with payment provider requirements.
• Running games, bets and promotions – to record activity, calculate results, pay winnings, apply bonus conditions and maintain accurate account balances in PHP.
• Customer support and dispute resolution – to respond to your questions, investigate complaints and maintain records that help resolve disagreements fairly.
• Security and fraud prevention – to monitor unusual activity, detect unauthorised access, identify potential fraud patterns and protect all aces58 members.
• Responsible gaming – to support deposit limits, session timers and self-exclusion requests, and to identify usage patterns that may indicate a member needs additional assistance.
• Legal and regulatory compliance – to meet obligations including record-keeping, reporting requirements and responses to lawful requests from competent authorities.
• Service communications – to send transactional messages about your account, including verification requests, payment confirmations and security alerts.
• Marketing (where you opt in) – to inform you about relevant aces58 promotions, VIP Club offers and new game categories when you have given permission to receive such messages.

Providing the personal data needed for registration, verification and payments is a practical requirement to use aces58. Without it, account creation, deposits or withdrawals cannot be completed.

04Legal grounds for processing

aces58 processes your personal data when one or more of the following grounds apply:

• Performance of a contract — processing is necessary to deliver the service you signed up for, including managing bets, executing payments and operating your aces58 account.
• Legal obligation — some processing is required to comply with applicable law, including age verification, anti-money laundering checks, record retention and responses to lawful authority requests.
• Legitimate interests — fraud prevention, security monitoring, service improvement and internal analytics based on aggregated, non-identifiable data serve the legitimate interests of aces58 and its members without overriding individual privacy rights.
• Consent — marketing communications and any optional data processing where consent is the appropriate ground are carried out only when you have clearly opted in. You may withdraw consent at any time through account settings or by contacting support.

05Sharing your data

aces58 does not sell, trade or rent your personal information to third parties for their own commercial benefit. Limited sharing occurs only for the following purposes:

• Payment processors — the payment provider handling a GCash, Maya, BDO, BPI or card transaction receives the minimum data needed to process and verify that transaction securely.
• Identity verification providers — document verification services may receive ID images and personal details to confirm eligibility. These partners are contractually bound to data protection standards.
• Game providers — third-party game studios receive a session token and player identifier to run the game. They do not ordinarily receive your full personal profile.
• Regulatory and law enforcement — aces58 may disclose data when required by a lawful authority, court order or regulatory obligation. We do not provide data beyond what is legally required.
• Internal group entities — where aces58 operates as part of a group, relevant data may be shared within that group for operational, compliance or fraud-prevention purposes under equivalent protection standards.

Any third party that receives personal data from aces58 is required to process it only for the stated purpose and to apply appropriate security measures.

06Cookies and tracking

aces58 uses cookies and similar browser-based technologies to keep sessions active, remember preferences, measure performance and support security monitoring. Cookies do not contain your full name, payment details or government ID number.

The main categories in use include:

• Essential cookies — needed for login sessions, account security tokens and core platform functionality. Blocking these will prevent aces58 from working correctly.
• Functional cookies — used to remember language, display and preference settings between sessions.
• Analytics cookies — help aces58 understand how members navigate the site so improvements can be identified. Data is aggregated and not linked to individual identities for reporting purposes.

Your browser settings allow you to view, restrict or delete cookies. Blocking essential cookies will affect platform functionality, including the ability to stay logged in.

07How long we keep your data

aces58 keeps personal data only for as long as it is needed for the purpose it was collected, subject to any legal retention obligation that requires a longer period. General principles:

• Active account data is retained for the duration of the account relationship plus any mandatory post-closure retention period required by law.
• Transaction and betting records may be retained for several years to satisfy anti-money laundering, tax and regulatory record-keeping obligations.
• Identity and verification documents are held for the period required by applicable regulation, which may extend beyond account closure.
• Support communications are kept for a reasonable period to handle follow-up questions, disputes or investigations.
• Data processed under consent — such as marketing preferences — is held until you withdraw consent or the account is closed, whichever comes first.

When the relevant retention period expires, aces58 will delete or irreversibly anonymise the data so it can no longer identify you.

08Security measures

aces58 applies technical and organisational safeguards proportionate to the nature and sensitivity of the personal data held. These include:

• SSL/TLS encryption for all data transmitted between your device and aces58 servers.
• Access controls that limit which staff or systems can read, modify or export personal data.
• Separation of financial data from general operational records with stricter permission requirements.
• Regular security reviews and monitoring for unauthorised access attempts.
• Contractual data protection requirements imposed on every third-party service provider.

No online platform can guarantee absolute security. If you suspect your aces58 account has been accessed without your permission, change your password immediately and contact support. You should also use a strong, unique password and avoid sharing your credentials with anyone.

09Your data rights

Depending on your location and applicable law, you may have some or all of the following rights in relation to your personal data held by aces58.

To exercise any of these rights, email support@aces58.com with your account details and a description of your request. We may need to verify your identity before fulfilling a request. Some rights are subject to limitations where legal obligations require data to be retained.

10Minors

aces58 is strictly for adults aged 18 and above. The platform does not knowingly collect or process personal data from persons under 18. Registration asks for a date of birth, and identity verification is used to confirm age eligibility.

If aces58 becomes aware that an account was created by or on behalf of a minor, the account will be suspended immediately, the data will be deleted to the extent permitted by legal obligations, and any funds will be handled under applicable regulatory requirements.

Parents or guardians who believe a minor has used aces58 should contact support@aces58.com immediately so the matter can be investigated and resolved.

11Policy updates

aces58 reviews this Privacy Policy periodically and may update it when services change, new legal requirements come into force or operational practices are revised. The date shown at the top of this page reflects when the current version was last reviewed.

If a material change affects how your personal data is processed in a way that requires your awareness or consent, aces58 will notify registered members through their verified contact details before the change takes effect. Continued use of the platform after a material update is communicated constitutes acceptance of the revised policy.

We encourage you to review this page from time to time. The most current version will always be available at aces58.com/privacy-policy.

12Contact us about privacy

For any question about this Privacy Policy or about the personal data aces58 holds on your account, the fastest way to reach us is by email. Please include your registered account email, the nature of your question and any relevant reference numbers so we can investigate efficiently.

• Email: support@aces58.com
• Subject line suggested: Privacy Query – [your account email]
• Response time: We aim to reply within 5 working days. Complex requests may take longer.

For general account assistance, the FAQ page covers common topics including account verification, payments and responsible gaming tools. The Responsible Gaming page explains the controls available to help you manage your activity on aces58.